Inter­act­ing with cus­tomers has been impor­tant for com­pa­nies since the first busi­ness trans­ac­tion took place, but Sales­force took that idea to a new lev­el when they pio­neered the first cloud-based CRM (cus­tomer rela­tion­ship man­age­ment) plat­form back in 1999 to facil­i­tate sales automa­tion and cus­tomer inter­ac­tions. Twen­ty years lat­er, the com­pa­ny has remained a lead­ing force in every aspect of cus­tomer ser­vice and rela­tions, sales and mar­ket­ing automa­tion, busi­ness ana­lyt­ics, and appli­ca­tion devel­op­ment relat­ed to this entire field, help­ing more than 150,000 busi­ness­es run their oper­a­tions more efficiently.

Praise for the Busi­ness

With cur­rent rev­enues report­ed at $13.28 bil­lion and a work­force of around 35,000, SalesForce.com is a force to be reck­oned with, no pun intend­ed, in the busi­ness world. But beyond that, they’re also con­sid­ered a great place to work, which is why you may want to con­sid­er look­ing into the almost 1,000 avail­able jobs at Sales­force. In 2018 they were ranked num­ber one in For­tune’s 100 Best Com­pa­nies to Work For and have been on that list for 10 years in a row, in addi­tion to tak­ing the top spot in at least two oth­er sim­i­lar lists last year alone. The pro­fes­sion­al acco­lades don’t stop there, either. Oth­er notable awards include being named on of the most inno­v­a­tive com­pa­nies in the world by Forbes in 2018, one of the most admired com­pa­nies by For­tune from 2013 to 2019, and their core prod­uct being named the num­ber CRM six years in a row by IDC, from 2013 to 2018.

From the Employ­ee’s Mouths
Pro­fes­sion­al acco­lades are one thing, but if you’re try­ing to deter­mine why you want to work at Sales­Force, the per­son­al tes­ti­mo­ni­als of employ­ees will def­i­nite­ly be a more deter­min­ing fac­tor. Both the com­pa­ny and the CEO hold a very high rat­ing from employ­ees who have com­ment­ed on Glass­door. 97% approve of the CEO and 87% would rec­om­mend work­ing there to a friend. Keep in mind that this is based on over 5,000 reviews.

One of the typ­i­cal pos­i­tive com­ments pret­ty much sums up the over­whelm­ing­ly major­i­ty opin­ion: “Fan­tas­tic com­pa­ny that REALLY cares about their employ­ees. I’ve nev­er been with a com­pa­ny with so many Employ­ee Resource Groups that holds so many events and has so many perks for it’s employ­ees. *Ben­e­fits *Pay *Resources *Amaz­ing work envi­ron­ment *Amaz­ing hap­py peo­ple”.

In terms of cons, they are few and far between accord­ing to employ­ee opin­ions. As with most com­pa­nies who are con­stant­ly push­ing their lim­its and devel­op­ing new ideas, one of the more com­mon “cons” (and still not men­tioned often) is the relent­less pace involved with rapid growth. Yet in spite of the occa­sion­al men­tion of this, the much more often echoed refrain from the “cons” sec­tion is some­thing resem­bling “I can’t come up with any­thing sig­nif­i­cant”, or “I wish I had start­ed sooner”.

Sales­Force describes their work envi­ron­ment and cul­ture as their “ohana”, which is a Hawai­ian word for “inten­tion­al fam­i­ly”, guid­ed by their four core val­ues of trust, cus­tomer suc­cess, inno­va­tion, and equal­i­ty. While almost every busi­ness will offer these kinds of plat­i­tudes when devel­op­ing their mis­sion and vision state­ment, and espe­cial­ly when try­ing to recruit tal­ent, the take of Mediajobs.com is that, based on the tes­ti­mo­ni­als from cur­rent employ­ees, Sales­Force seems to whole­heart­ed­ly mean what they say.