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What is a Chatbot and how can it Change your Business?

What is a chatbot and how can it change your business?

It’s doubt­ful that many (if any) of our read­ers are con­tem­plat­ing or pur­su­ing a career in low-lev­­el cus­tomer ser­vice, such as tak­ing orders at a fast food restau­rant or work­ing at a call cen­ter answer­ing the most mun­dane ques­tions that con­sumers can think of. If I’m wrong and that’s exact­ly the career path you’ve cho­sen, I apol­o­gize for mak­ing assump­tions. But I also have bad news for you — those jobs won’t be done by humans much longer, Chat­bot is the new king, so you might want to rethink your strat­e­gy. Arti­fi­cial Intel­li­gence, that pie-in-the-sky dream that start­ed with Alan Tur­ing years ago, best imag­ined in ideas like the com­put­er on the Enter­prise in Star Trek or the fright­en­ing HAL of 2001: A Space Odyssey, is almost here. And by almost here, I mean it’s just down the block, already turn­ing down the radio and slow­ing it’s speed to turn into your dri­ve­way. Like, real­ly close. But if you instant­ly think of Big Blue play­ing chess, you still don’t real­ize how much AI has creeped into our world. You’ve actu­al­ly prob­a­bly been using an ear­ly ver­sion for a few years now. That is, if you have a smart­phone. Which I’m assum­ing you…

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