Tech prodÂuct manÂagers love it when the prodÂuct they’re overÂseeÂing underÂgoes a major enhanceÂment. This almost cerÂtainÂly means that tech startÂup ShopÂkick, which speÂcialÂizes in locaÂtion-based offers, has a very hapÂpy prodÂuct manÂagÂer right now. The comÂpaÂny has just announced a major new retail deal facilÂiÂtatÂed by its instalÂlaÂtion of Apple’s iBeaÂcon techÂnolÂoÂgy in 100 AmerÂiÂcan Eagle OutÂfitÂters stores across the US.
Deals on the hoof
For prodÂuct manÂagers who are only vagueÂly acquaintÂed with iBeaÂcon, it sends BlueÂtooth LE notiÂfiÂcaÂtions to prospecÂtive conÂsumers when they’ve physÂiÂcalÂly stepped inside a store. Its deployÂment by ShopÂkick repÂreÂsents the biggest disÂtriÂbÂuÂtion to date of iBeaÂcons for clothÂing sales.
EncourÂaged with its triÂal of iBeaÂcon funcÂtionÂalÂiÂty in two Macy’s stores last NovemÂber, ShopÂkick decidÂed to roll out the techÂnolÂoÂgy to anothÂer of its long-term partÂners, AmerÂiÂcan Eagle OutÂfitÂters – the very comÂpaÂny whose Times Square store was the launchÂpad for the startup’s first alerts back in 2009.
The more disÂcernÂing prodÂuct manÂagÂer will, of course, want to know exactÂly what ShopÂkick offers cusÂtomers and retailÂers. Its origÂiÂnal techÂnolÂoÂgy, which is still live, conÂsists of a piece of proÂpriÂetary hardÂware that retailÂers can use to trigÂger actions on potenÂtial cusÂtomers’ smartÂphones via very high freÂquenÂcy sigÂnals. CusÂtomers must first have the ShopÂkick app installed, so the whole prodÂuct is in effect a twinÂning up of hardÂware and softÂware. But the apps kick into life when they walk into a ShopÂkick-enabled store, with retailÂers using the sigÂnals to pass mesÂsages and deal notiÂfiÂcaÂtions to cusÂtomers from a dashboard.
ZeroÂing in
The iBeaÂcon enhanceÂment – and it is an enhanceÂment – allows for more preÂcise tarÂgetÂing dependÂing on which secÂtion of the store the conÂsumer is visÂitÂing. And the rollÂout costs are subÂstanÂtialÂly lowÂer, too. iBeaÂcon also works even if cusÂtomers haven’t opened the ShopÂkick app, as they would need to do with the startup’s origÂiÂnal techÂnolÂoÂgy. It also sends reminders to cusÂtomers to search for items they’d tagged before visÂitÂing the store once they’ve stepped inside.
A valuÂable by-prodÂuct of the techÂnolÂoÂgy is that retailÂers get to build a more conÂstant relaÂtionÂship with their cusÂtomers as well as leverÂagÂing more sales. Bricks and morÂtar comÂmerce is still much largÂer than ecomÂmerce but the writÂing is on the wall: no retailÂer can afford to stand still when it comes to innoÂvÂaÂtive methÂods of cusÂtomer engagement.