EstiÂmates of the size of the group travÂel marÂket range from $31 to $87 BilÂlion and between famÂiÂlies, colÂlege stuÂdents, wedÂding and events there is no shortÂage of groups desirÂing to travÂel togethÂer. David Chait saw an opporÂtuÂniÂty when he and his friends had difÂfiÂculÂty coorÂdiÂnatÂing a trip and after a sucÂcessÂful 200 perÂson MVP (most viable prodÂuct) test are now seeÂing 2% to 3% conÂverÂsions of visÂiÂtors to cusÂtomers using their group travÂel bookÂing engine at Travefy.com.
We had the opporÂtuÂniÂty to interÂview David recentÂly about his new busiÂness and how his govÂernÂment job expeÂriÂence beat out work at McKÂinÂsey towards proÂvidÂing the knowlÂedge to start this business.
You can lisÂten to David’s InterÂview here and read it below:
Roy: This is Roy WeissÂman from MediaJobs.com. We’re talkÂing with David Chait at TraveÂfy, a new startÂup that solves the coorÂdiÂnaÂtion headaches of group travÂel, find your best trip, colÂlabÂoÂrate on details, book travÂel, and soon, to manÂage expenses.
David, I appreÂciÂate you takÂing the time to talk with us today and learn more about TraveÂfy. When did you start this serÂvice, and give us a sense, in your words, of what TraveÂfy, where it fits into the marÂket and kind of why you startÂed it.
David: Great. Well firstÂly, thank you so much for the opporÂtuÂniÂty to chat with you and everyÂone today. TraveÂfy startÂed about a year ago today, as with many ideas, through frusÂtraÂtions I was havÂing in my own life. A group of us were planÂning a friend’s bachÂeÂlor parÂty, and as you can imagÂine, 12 guys tryÂing to deterÂmine when and where we were going to go. We were 78 emails in withÂout any idea. One of my friends, God bless him, decidÂed to grab the bull by the horns and said I think I know the right date. He booked a nonÂreÂfundÂable hotel room, and it worked for most of the peoÂple there, except for the guy getÂting marÂried. I realÂized that there had to be a betÂter soluÂtion for helpÂing groups to coorÂdiÂnate all of their travÂel. That was realÂly the genÂeÂsis of Travefy.
RealÂly, what TraveÂfy does, we are a tool that helps solve all of those pain points that you find when planÂning a group trip, whether it’s findÂing that right date or locaÂtion, socialÂly votÂing and deterÂminÂing what that best hotel or flight might be, and manÂagÂing painful expensÂes to realÂly deterÂmine who owes what and colÂlectÂing that withÂout the awkÂward conÂverÂsaÂtions of begÂging for money.
Roy: Now, when you – obviÂousÂly, you had this need, you had the expeÂriÂence, but how do you know there’s realÂly a marÂket for it? How did you deterÂmine what the marÂket is? Do you have a sense of the marÂket size?
David: AbsoluteÂly. So firstÂly, in terms of the marÂket size itself on the data, we have group travÂel and leisure travÂel in this counÂtry. It’s an indusÂtry where there are 1.6 bilÂlion per perÂson leisure trips per year in the UnitÂed States.
In terms of behavÂiors, peoÂple are actuÂalÂly bookÂing online. The UnitÂed States is one of the most mature online travÂel marÂkets where 65% of all travÂel is booked online. So the marÂket is there and the behavÂior is there.
Now on a more micro levÂel, for us it was very imporÂtant to test out that we were actuÂalÂly capÂturÂing a soluÂtion to a probÂlem that we already know existÂed. So we have a very lean startÂup menÂtalÂiÂty. One of the first things we did is we set out and we built a very simÂple tool that solved the furÂthest upstream probÂlem we found, which was socialÂly deterÂminÂing your best trip. We built a tool where you can invite your friends via FaceÂbook or email, proÂpose some dates and locaÂtions, and actuÂalÂly vote to define them. We put that out in the marÂket, testÂed it at four uniÂverÂsiÂties around spring break time, and had an overÂwhelmÂing response. HunÂdreds of accounts, we had almost 200 trips come through the platÂform, and we realÂized that we were actuÂalÂly reachÂing a probÂlem that existÂed. From the…
Roy: I don’t mean to interÂrupt you, but you said you had 200 peoÂple – 200 trips, actuÂalÂly 200 groups of peoÂple were waitÂing to schedÂule this trip and they used TraveÂfy to do it. When you say group travÂel, the first stuff that comes to my mind is I know there’s tons of group travÂel from a busiÂness perÂspecÂtive or vacaÂtion, where comÂpaÂnies like LibÂerÂty TravÂel have group travÂel. Isn’t it kind of an eluÂsive marÂket, inforÂmal group travÂel? Did you have any way of estiÂmatÂing that, or was this test a key determinant?
David: That’s a very good quesÂtion. I think for us, we knew that the need was out there. This for us was numÂber one the way to test that. PeoÂple would exactÂly, to your quesÂtion, want to just find a tool to help them solve that.
But you do bring up the very valuÂable point that group travÂel itself is very fragÂmentÂed. There’s a long tail of types of use casÂes, which is why we actuÂalÂly startÂed tarÂgetÂing – I menÂtioned we went to schools first. We found two very highÂly capÂturable segÂments in the student/young proÂfesÂsionÂal marÂket and the bachelor/bachelorette marÂket because there’s a cerÂtain moment in time that exists, there’s a cerÂtain type of perÂson in which we exist, where you can actuÂalÂly start by reachÂing them.
Now for us, we’ve actuÂalÂly been able to hopeÂfulÂly solve a lot of that probÂlem around the long tails because of our social inteÂgraÂtion. If you were to think of someÂthing that involves a group trip, you’re invitÂed and you’re actuÂalÂly invitÂing othÂer peoÂple to it. We actuÂalÂly have a social or viral facÂtor of about 3x in terms of the numÂber of peoÂple that othÂers invite to their trips. So while you have to find that pinÂpoint to actuÂalÂly reach our iniÂtial audiÂence, we’re able to realÂly grow furÂther beyond that. And we’re seeÂing that now as we’re realÂly out the gate with our newÂer, what we’re callÂing our beta person.
Roy: When you did those 200 trips, what was the averÂage numÂber of parÂticÂiÂpants per trip?
David: Three to four.
Roy: Three to four. Do you have a sense of what the averÂage spendÂing per perÂson was?
David: We don’t have that, because again, we put out a minÂiÂmum viable prodÂuct, our MVP, to pureÂly test the socialÂly votÂing. We’re right now, now that we’ve added our hotel search engine and our soon to be released expense manÂageÂment tool, seeÂing what those expenÂdiÂtures are. It’s too earÂly to actuÂalÂly put some hard numÂbers around that.
Roy: So when you did the 200 trips, were they bookÂing the trips through you, or was it just coordinating?
David: That was the beauÂty of it, it was just the coorÂdiÂnaÂtion. We’ve since released our bookÂing engine in which we’re startÂing to see conÂverÂsions startÂing at 2% to 3% already to actuÂalÂly bookÂing through our offerÂings. But we were able to prove that even just the utilÂiÂty of tryÂing to help you coorÂdiÂnate already exists, and peoÂple wantÂed that and needÂed that.
Roy: You brought up the two marÂkets, the stuÂdent marÂket, and you said the bachelor/bachelorette wedÂdings marÂket. The wedÂdings marÂket is just an enorÂmous marÂket space. I would think that – I mean, I don’t know if you’re tarÂgetÂing that more than stuÂdents, or you think that stuÂdents is bigÂger. Which one do you think realÂly has the potenÂtial for you guys?
David: Well, they’re very difÂferÂent in terms of their behavÂiors. If you were to think on the stuÂdent marÂket itself, you have close to 22 milÂlion stuÂdents in the U.S. every year. We know that Gen Y takes an averÂage of 3.9, we’ll call that 4 trips per year. And that spring break moment alone, 38% of stuÂdents go on some form of spring break. So from volÂume itself, you have this very large moment where there are new stuÂdents cycling in.
Now on the bachÂeÂlor and bachÂeÂlorette side, you have a litÂtle over 2 milÂlion wedÂdings a year. We know from Brides.com that a key perÂcent of brides themÂselves are doing some form of bachÂeÂlorette. Also, because you typÂiÂcalÂly are seeÂing younger proÂfesÂsionÂals, their spend in travÂel will likeÂly be a lot largÂer, a lot furÂther out. What you see is a mix of probÂaÂbly largÂer volÂume on the stuÂdent side, but largÂer spend on the bachelor/bachelorette side.
Roy: Now, bachelor/bachelorette, isn’t that just norÂmalÂly local, like events? Like going to a bar or whatÂevÂer or a club?
David: It varies. It varies from the local to, you know, we see a lot of trips come through which are let’s go to Vegas, let’s go to New Orleans, MiaÂmi, those tend to be the hot spots that we see trafÂfic go through. The beauÂty of a tool like TraveÂfy is we can help those largÂer travÂel groups that want to go exotÂic to Las Vegas, coorÂdiÂnate those hotels, soon to be able to coorÂdiÂnate those flights and expensÂes. Or even those that want that local trip. You know, I grew up in JerÂsey. Those that just want to take the road trip down to Atlantic City for the night still need to figÂure out the dates, still need to help coorÂdiÂnate all of that. So the utilÂiÂty is there for any part of that spectrum.
Roy: That’s great. Do you have any staÂtisÂtics on the perÂcentÂage of bachelor/bachelorette parÂties that go out of town?
David: That we don’t, and that’s a lot of what we’re tryÂing to cull through is estiÂmates around that. What we do know is that 80% are doing someÂthing, and they’re on averÂage takÂing four to five friends or bridal parÂty, howÂevÂer they define it, with them.
Roy: So that could be five peoÂple on the trip? That’s a nice trip.
David: Exactly.
Roy: So, I’ve got to believe, is there no one else doing this type of stuff out there? Are there any comÂpetiÂtors? I mean, you’ve teamed up with obviÂousÂly a major travÂel search engine. ExpeÂdiÂa’s huge. Isn’t anyÂone else doing this?
David: AbsoluteÂly. I mean, part of the beauÂty of the travÂel space is it’s enorÂmous and there are lots of difÂferÂent needs out there. Even group itself, while that’s a niche withÂin travÂel, is very broad. There’s a lot of great tools out there that already exist, and a lot of folks that are startÂing to enter that are tryÂing to help solve the group problem.
I think where we’re difÂferÂenÂtiÂatÂed from that comÂpetÂiÂtive set is in our approach. I think that if I were to say ‘group travÂel’ right now, I could name you probÂaÂbly ten great comÂpaÂnies, many of which I actuÂalÂly perÂsonÂalÂly use, but they’re going about it difÂferÂentÂly. Some are focused on itinÂerÂaries. Some are focused on just metasearch options and votÂing that way. We’re realÂly focused on the coorÂdiÂnaÂtion issues at the furÂthest upstream, which is to help you find that date and locaÂtion. Then let’s help you vote on that hotel and book it. Then let’s help you actuÂalÂly manÂage expensÂes. We have, I’d say probÂaÂbly a dozen parÂtial comÂpetiÂtors. We have very few direct comÂpetiÂtors with the same serÂvice offerÂing, which is the fanÂtasÂtic thing about scalÂable techÂnolÂoÂgy. You can realÂly find your niche in terms of who you support.
Roy: Who would you conÂsidÂer your greatÂest comÂpetiÂtors, to one or two people?
David: Well, I would conÂsidÂer our greatÂest comÂpetiÂtor, probÂaÂbly one of two comÂpaÂnies. One would be TripÂIt, which to date is not a comÂpetiÂtor at all. It’s a great comÂpleÂmenÂtary prodÂuct for helpÂing plan and share itinÂerÂaries. They have the abilÂiÂty to potenÂtialÂly move into the type of work and space we’re doing with an already built-in audiÂence. We think that we’re actuÂalÂly able to inocÂuÂlate ourÂselves from that threat because of the social inteÂgraÂtion we have, which is a shared travÂel hisÂtoÂry, the fact that you already have your friends invitÂed and whatÂnot. Once we actuÂalÂly get ourÂselves to a cerÂtain scale, we have to have that same comÂpetÂiÂtive advanÂtage of some of those largÂer preÂviÂous entrants.
The secÂond one is a comÂpaÂny called TripÂshare, a sort of fanÂtasÂtic iPad-only prodÂuct for helpÂing you pin some flights and hotels and talk about them. It’s a great tool. Again, I think we difÂferÂenÂtiÂatÂed ourÂselves from them in the fact that we are open to any browsÂer and any tablet or device so that we’re realÂly reachÂing that, what I would conÂsidÂer is probÂaÂbly a broadÂer audiÂence in that sense.
Roy: Do you have a mobile app that you’ve created?
David: No, we very purÂposeÂly have built ourÂselves on a responÂsive browsÂer stack that’s workÂable on any phone and it’s able to be viewed very stylÂisÂtiÂcalÂly and wonÂderÂfulÂly on a phone or a tablet. We realÂized that when we were doing testÂing, for instance, the first touchÂpoint anyÂone has with TraveÂfy is that they would receive a poll, a link in email sayÂing you’re invitÂed to this trip, would you like to vote on your dates and locaÂtions? We found that the last thing anyÂone wantÂed to do is have to downÂload a clunky appliÂcaÂtion to start respondÂing to this. What they can do on their phone is simÂply click the link and they’re takÂen to a browsÂer page that’s fulÂly worked and it’s fulÂly responsive.
Roy: You talk about the social inteÂgraÂtion. What kind of inteÂgraÂtion have you done or are you going to do or might you do with obviÂousÂly the major social sites, TwitÂter, FaceÂbook, whatever?
David: So the way we’ve approached it is we all – and I would use myself as a use case, all of my friends in social netÂwork are realÂly parked in a lot of difÂferÂent areas. I’ve got a lot of my conÂtacts on FaceÂbook. A lot of them are stored in my Gmail Google account. Some of them are stored in just, you know, I know this perÂsonÂ’s email.
What we wantÂed to do is make sure when someÂone starts planÂning a trip, that they don’t actuÂalÂly have to choose a pathÂway, like, I have to make this a FaceÂbook event and invite FaceÂbook friends, or I have to go to Google. What they can do is link all of those accounts and actuÂalÂly invite whomevÂer. When I go to start a trip, let’s say a fun July 4th weekÂend, I can link up my FaceÂbook account and my Google conÂtacts, and I can add John from FaceÂbook and JimÂmy from Gmail withÂout me or them ever knowÂing or seeÂing the difÂferÂence. It’s pulling all of that inforÂmaÂtion in. So that is the core of where we’re inteÂgratÂed in that it’s a seamÂless process, bringÂing in all of these networks.
Beyond that, we also give peoÂple the tools that they’re able to share inforÂmaÂtion on their social netÂworks. We know that there’s a pheÂnomÂeÂnon, we call it the humÂble brag, where peoÂple love to post on FaceÂbook where they’ve travÂeled and what they’ve done. So at the end of the trip, we give that opporÂtuÂniÂty to actuÂalÂly have TraveÂfy put up there to say David’s off to Madrid, any ideas, or whatÂevÂer that postÂing folks would want it to be.
Roy: When you say you can pull in, so in othÂer words you’re inteÂgratÂed with Facebook?
David: We’re inteÂgratÂed with FaceÂbook. We’re inteÂgratÂed with Google. You can also add in, if you have your own difÂferÂent types of set up conÂtacts, you can copy and paste emails and othÂer things and add that to your trip conÂtact list.
Roy: Are you doing anyÂthing with LinkedIn?
David: EvenÂtuÂalÂly. We have a much longer list of social areas that we want to inteÂgrate those conÂtacts with, but we found through surÂveys and conÂverÂsaÂtions that we realÂly were covÂerÂing the broadÂest swath of everyÂone with FaceÂbook and Google conÂtacts for this iniÂtial rollout.
Roy: Right. You did your MVP with the colÂleges and stuff. Where have you been getÂting your busiÂness from? I mean, when did you actuÂalÂly launch the serÂvice officially?
David: We put out that MVP towards the end of JanÂuÂary, and then we released our newÂer verÂsion, called our beta out at DEMO Mobile in San FranÂcisÂco in mid-April.
Roy: So it’s relÂaÂtiveÂly – it’s like a month ago?
David: Yes. It’s been a great month. We’ve seen close to a 35% rise in accounts since that release with no marÂketÂing realÂly put behind it, just organÂic growth. And again, we see that viral facÂtor. We’re poised to release our expense manÂageÂment tool in short order, and that’s when we’re realÂly lookÂing to realÂly push ourÂselves out the gate. So for us right now, it’s about numÂber one, that cusÂtomer and user expeÂriÂence, and as we’re scalÂing up these new aspects, realÂly learnÂing to make sure that we knock it out of the park.
Roy: Where have you been – how has the busiÂness been findÂing you now? Just word of mouth?
David: Word of mouth. We’ve gotÂten some good press. We have a very strong social media push in terms of conÂstant FaceÂbook postÂings and tweets we creÂate. We love data. As you can tell, I love to ratÂtle off numÂbers. We’ve been doing some data anaÂlytÂics. We’ve got some great infoÂgraphÂics out there. For us, it’s actuÂalÂly been more about – we’re callÂing this our conÂtrolled data we’re in, which is realÂly just learnÂing the ways that folks are interÂactÂing with the site to make sure that we get that UX right before we realÂly pull that trigÂger, which we’re hopÂing to do in the next month or two. It’s open, anyÂone can come on and join a trip, but we’re not actuÂalÂly pushÂing yet.
Roy: That sounds great. Have you been getÂting, have you seen, do you have any trafÂfic staÂtisÂtics yet or anyÂthing you can share?
David: Well, I will tell you that we reached one of our very excitÂing mileÂstones, which was we reached our first 1,000 base cusÂtomer accounts, which is for us a very excitÂing thing. 1,000 peoÂple have come on to the site, startÂed planÂning a trip, used it, toyed around. Which for us, again, as we’re in a conÂtrolled data and not pushÂing, it was a good show and sign that we realÂly have someÂthing that peoÂple want and need and can solve a realÂly big problem.
Roy: Well, espeÂcialÂly conÂsidÂerÂing it’s bareÂly a month since you launched the serÂvice, that’s fantastic.
David: Yeah, we’re very excitÂed, and we’re excitÂed for the future. We’re prodÂuct guys and we love all the innoÂvaÂtions we’re makÂing. We love learnÂing from our users. So every day is an excitÂing challenge.
Roy: Where do you see your revÂenues comÂing from? What are your revÂenue models?
David: We pull revÂenue from three disÂtinct areas. NumÂber one, for any of that travÂel booked, we earn affilÂiÂate comÂmisÂsions from our partÂners like ExpeÂdia. That can vary what that perÂcentÂage is, but for any travÂel booked, we earn that.
Our secÂond is when we roll out this expense manÂageÂment tool. What that tool will essenÂtialÂly do is allow for the capÂture of all expensÂes, who owes what, who’s owed, et cetera, to realÂly help manÂage that process. We also proÂvide the opporÂtuÂniÂty to do that expense setÂtleÂment for you. So rather than at the end of the trip netÂting it out and me owing John $12, SalÂly owes me $6 and I owe Bill $7, you can all just pay into a pool once or be paid out once, and what we do is we would charge a very small cash manÂageÂment fee for that service.
Third, which is an area we nevÂer realÂly touched on in the conÂverÂsaÂtion, is we actuÂalÂly offer a B2B offerÂing of TraveÂfy, which is a white label verÂsion of TraveÂfy for travÂel agents and manÂageÂment providers who love our tool as a way to actuÂalÂly manÂage cusÂtomer relaÂtionÂships that come in disÂjointÂed. So we earn a monthÂly license fee for that.
Roy: Of these three revÂenue sources, which one do you believe will be your most sigÂnifÂiÂcant and why?
David: I think at the end of the day the expense manÂageÂment tool will likeÂly be the most sigÂnifÂiÂcant, because for that, numÂber one, inteÂgraÂtion with the bookÂing and othÂer things allows the auto capÂture of those expensÂes. But also it has, on top of that, the addiÂtionÂal expensÂes that you’ve incurred. That stream in many ways, because of that examÂple, actuÂalÂly requires all of our bookÂing engine stuff to be there, so in many ways, they’re interÂreÂlatÂed. But the actuÂal scale of that stream is much highÂer that we anticÂiÂpate that over time, that will be our more lucraÂtive stream.
Roy: That over time. So do you see the B2B eleÂment becomÂing anyÂthing significant?
David: Oh, the B2B eleÂment has a huge, huge potenÂtial, espeÂcialÂly because, again, if you think about the way that we strucÂture our streams, what’s great about that is all of our expense manÂageÂment tool and our bookÂing engine are things earned on the backÂend. You bring users and we have conÂverÂsion facÂtors for what perÂcent are bookÂing, etcetera. EveryÂthing with the B2B is upfront because it’s a monthÂly license fee. That’s a great balÂance on our cash flows and a great serÂvice that these travÂel agents love.
Roy: What’s stopÂping ExpeÂdia or any of these othÂer comÂpaÂnies from doing the same thing you’re doing?
David: Well, I think a couÂple things. NumÂber one, travÂel is an enorÂmous marÂket, as we know. While the size and scale of someÂthing like a group travÂel planÂner is very large, if you think about the scope and scale of these busiÂnessÂes, it’s not as large a change in their botÂtom line. I think you’ve seen a trend, while any of these guys could decide to come in and do this, you’ve seen a trend of let someÂone else build, let’s have them test the marÂket, and then we’ll come in and buy. Also for them, things like someÂone buildÂing a valÂue-added tool and lead-genÂerÂaÂtion is a key part of their revÂenue stream. So for them, this is actuÂalÂly what a lot of their busiÂness comes from is this sort of push, so for them to actuÂalÂly underÂcut that type of innoÂvaÂtion actuÂalÂly pushÂes away a lot of their customers.
I’ll give you an examÂple. Very difÂferÂent scale, but PriceÂline and Kayak. Kayak is a metasearch engine. They earned their monÂey off of lead genÂerÂaÂtion to the largest online travÂel agents. When PriceÂline bought Kayak last fall, in some of the anaÂlyst reports, I believe they said that ExpeÂdiÂa’s revÂenues were comÂing from affilÂiÂate pushÂes from Kayak. That’s why you had someÂone like PriceÂline say, hey, I actuÂalÂly valÂue you at a much highÂer mulÂtiÂple because you’re pushÂing towards me, which is why I’ll buy you. But they nevÂer actuÂalÂly built their own. And that just seems to be the trend that you’re seeÂing across the online travÂel space. Could it change? AbsoluteÂly. Again, we see these folks as partÂners, and they’ve been fanÂtasÂtic partÂners. We love the folks over at ExpeÂdia. We’ve had great interÂacÂtions with folks elseÂwhere. So we realÂly see them as partners.
Roy: Where do you see the busiÂness in 12 months?
David: In 12 months, it’s a very excitÂing quesÂtion. In 12 months, we see ourÂselves realÂly scalÂing our user base and realÂly learnÂing from that. We’re on a cycle right now that all of our core feaÂture prodÂuct develÂopÂment will be done by earÂly fall, which means we’ll realÂly be pushÂing that cusÂtomer acquiÂsiÂtion. We’ll at that point have learned a lot around our cusÂtomer lifeÂtime valÂue, which means we can actuÂalÂly put a lot more monÂey back into helpÂing supÂport these cusÂtomers through rewards proÂgrams and excitÂing othÂer things. But also learnÂing from the way they’re using.
So I think we’re going to see some very cool prodÂuct innoÂvaÂtions comÂing through based on the way that we see them travÂelÂing, see them using, and adaptÂing to that. A year from now, I’m excitÂed to see both that large user base that we anticÂiÂpate and are excitÂed about, but also what othÂer cool stuff we’re going to do.
Roy: Where would you like to be in subÂscriber usage or cusÂtomers, trips booked? Do you have any metÂrics in that? Twelve months from now, would you like to say I’d like to see X amount of trips that have been booked or peoÂple have travÂeled or something?
David: Yeah, so we think of it more on an account and conÂverÂsion basis. Where I see sort of my goals is I’d like to be at probÂaÂbly around 200,000 active accounts withÂin the year, and I’d like to see our conÂverÂsions on bookÂing be upwards of 5%, 6%, and on expense manÂageÂment, closÂer to 10%.
Roy: Do you have any revÂenue estimates?
David: So again, it’s all based off of what those actuÂal bookÂings are. If you were to take – probÂaÂbly some of your basic examÂples would be if you were to look at, let’s say like an OrbÂitz 10K. The averÂage hotel room goes for about $165 a night. I actuÂalÂly don’t have the numÂbers right in front of me, but you would put the conÂverÂsion based off of that.
Roy: So you’re thinkÂing the averÂage trip would be what? When a group books a trip, the averÂage spendÂing, what would you like to see that at?
David: Again, we can think of it in difÂferÂent ways. In terms of the actuÂal bookÂings through the site, you’re probÂaÂbly thinkÂing around $500 as you’re talkÂing about anyÂwhere from two to three nights in a hotel room, potenÂtial flights. When you’re talkÂing about expense manÂageÂment, you’re probÂaÂbly talkÂing upwards of $700, if not $1,000 for a lot of these largÂer trips because you’re capÂturÂing all expensÂes, includÂing food, othÂer serÂvices, enterÂtainÂment, etcetera.
Roy: So with the expense manÂageÂment, is that someÂthing they’re going to do just manÂuÂalÂly inputting this stuff, or is it just for the expensÂes incurred just through the booking?
David: That’s the quesÂtion earÂliÂer on, do we have a mobile appliÂcaÂtion, and the answer for the prodÂuct we have now is no, for the reaÂsons we went into. We actuÂalÂly will be releasÂing a very lightÂweight native appliÂcaÂtion for the purÂposÂes of capÂturÂing those addiÂtionÂal expensÂes. So anyÂthing that goes through TraveÂfy will autoÂmatÂiÂcalÂly go to your expense manÂageÂment page. But you could also do things with the appliÂcaÂtion you’ll be receivÂing like take a phoÂto of the receipt when you’re out to dinÂner, or email that receipt in, so everyÂthing can be capÂtured there. Or to your point, a very lightÂweight autoÂmatÂic app to be released, just type in dinÂner, Joe’s RestauÂrant, $25. Here’s who used it.
Roy: So that way it would be easy for everyÂbody to keep track of every time someÂbody spends monÂey, so at the end of the trip, you just push a butÂton and it says who owes what?
David: Exactly.
Roy: That would be great, because that’s a huge thing when peoÂple travÂel, tryÂing to keep track of who spent what for who, and just enterÂtain whatever.
So at what point, you menÂtioned that in the fall you’re going to have some core proÂgramÂming done. When do you think you’re realÂly going to hit your stride, realÂly ready to just get out there and start marÂketÂing what you’re doing aggressively?
David: That exact timeÂline. So we’re in core prodÂuct develÂopÂment probÂaÂbly through the end of the sumÂmer. The beginÂning of fall is realÂly the point when we’re going to take the great lessons from those conÂtrolled beta users, have that prodÂuct out, and realÂly just be to whatÂevÂer perÂcentÂage we can put, 90%, 100%, whatÂevÂer it might be on, marÂketÂing acquisition.
Roy: At what point do you feel that your efforts will start realÂly payÂing off? At what point will you say, wow, this is realÂly takÂing off? Six months, a year, two years? When do you think that will occur?
David: I think it’ll be about five, six months. I think that once we’re realÂly pushÂing that out there come the earÂly fall, we’ll get some great users on, we’ll get some great knowlÂedge, and again, there’s that viral facÂtor in terms of invitÂing. What we’ll see is with the winÂter travÂel and then the spring break time because of where we’re going to be focusÂing some of our tarÂget efforts, that’s realÂly going to be that core exploÂsive moment. For us, if I had to put a real markÂer, I would put that around spring break 2014 as the moment where we already have a very good audiÂence capÂture, but we can realÂly define ourÂselves as the necÂesÂsary tool.
Roy: It sounds like you’re realÂly focused on the colÂlege market?
David: Well, it’s an interÂestÂing quesÂtion. We’re focused as our point of entry, but we recÂogÂnize the utilÂiÂty everyÂwhere. In a space as crowdÂed as travÂel, again, we have a unique offerÂing, but travÂel itself is a crowdÂed marÂket. We need to find the very good moment and points where we can capÂture iniÂtial users who can then, because of the viral facÂtor of the tool, spiÂder out in terms of reachÂing othÂers. And for that, stuÂdents is realÂly a core place for us.
Roy: Have you raised any fundÂing at this point?
David: Yes, we actuÂalÂly, back in JanÂuÂary, we were very grateÂful to receive a grant from the state of NebrasÂka, a proÂtoÂtypÂing grant for the develÂopÂment of the expense tool to be released, and put against that the matchÂing comÂpoÂnent of the grant, we received a small angel fund.
Roy: Can you say how much you were able to raise from all those things?
David: Yes, togethÂer we raised around or just below $100,000.
Roy: Have you been hirÂing employÂees, or it’s just you, it’s you and your partner?
David: There are four of us right now. There’s myself, my co-founder, and our CTO, Chris Davis. We have two othÂer good friends of ours who have been workÂing with us on develÂopÂment and design who upon future raise of a largÂer round will come on board full time.
Roy: So in essence, at this point, nobody’s getÂting paid?
David: My co-founder is getÂting paid. He left his job. He was a develÂopÂer at Hudl, fanÂtasÂtic sports softÂware comÂpaÂny. He left them in March and has been on full time as a part of that iniÂtial raise.
Roy: When do you think you’re going to start genÂerÂatÂing the monÂey to hire the addiÂtionÂal people?
David: We’re in the mix right now of raisÂing a largÂer seed round. We’re tarÂgetÂing $300,000 to $500,000. The mix of that close, which we’re hopÂing to hapÂpen in the next month or so, and the addiÂtion of revÂenues that we’ll start seeÂing in the fall, we’re tarÂgetÂing numÂber one, the abilÂiÂty to bring a team on board in the next few months. But in terms of a strong revÂenue genÂerÂaÂtion, we’re seeÂing that, again, around the winter/spring time where we can realÂly move ourÂselves towards self-sufficiency.
Roy: What do you see as – do you think you’ll still be in this busiÂness in five years, or do you think it’ll have been sold to ExpeÂdia or someÂbody like that?
David: So in terms of our exciteÂment and dedÂiÂcaÂtion, we’re in it for that long haul, obviÂousÂly. I think trends tend to say that once you have that volÂume, you probÂaÂbly will around that year 3–4 have those offers for joinÂing some of the largÂer online travÂel agents and some great synÂerÂgies. The way we think about this, and to be quite frank, is we’re not buildÂing a comÂpaÂny for the sake of sellÂing. We’re excitÂed about the prodÂuct. We want to build it. For us, we don’t think of that as the ultiÂmate goal. What we do think about is what are the best synÂerÂgies that can help the comÂpaÂny and its prodÂucts grow and develÂop? So those online travÂel agents hapÂpen to be the best partÂners that if and when we get to that scale, that probÂaÂbly is the smartest strateÂgic move.
Roy: Do you enviÂsion, I mean, obviÂousÂly the big monÂey makÂer in travÂel is to actuÂalÂly be wholeÂsalÂing the trips, putting the trips togethÂer. Do you enviÂsion yourÂself getÂting into that end of the business?
David: AbsoluteÂly. We’ve built our platÂform such that we can add in metasearch capaÂbilÂiÂties for all of the prodÂucts and offerÂings we have as well as direct relaÂtionÂships with vacaÂtion providers. So for us, we’re agnosÂtic to the stock we’re servÂing. We’re already havÂing some great conÂverÂsaÂtions along those lines, and absoluteÂly we’ll have a mix of OTAs stock of hotels and flights as well as some proÂpriÂetary packÂages, relaÂtionÂships, etcetera.
Roy: That sounds fanÂtasÂtic. What is your backÂground? How did you learn all this? How did you get to this point that you could start this business?
David: Well, I had a pretÂty fun backÂground. After colÂlege, I worked as a conÂsulÂtant for a few years. I worked at McKÂinÂsey & ComÂpaÂny helpÂing ForÂtune 500 comÂpaÂnies, non-profÂits, on large strateÂgic quesÂtions. Learned a lot about probÂlem solvÂing. It was a fanÂtasÂtic expeÂriÂence. After that, I actuÂalÂly had an interÂestÂing ride. I came to busiÂness school at ColumÂbia, but then I left after a semesÂter. I had a fanÂtasÂtic opporÂtuÂniÂty for an appointÂment the ObaÂma AdminÂisÂtraÂtion where I worked at Small BusiÂness AdminÂisÂtraÂtion doing polÂiÂcy work and realÂly workÂing with small busiÂnessÂes on their strateÂgic quesÂtions, their capÂiÂtal issues, and a lot of those probÂlems. That was realÂly where I fell in love with starÂtups. I fell in love with – as I menÂtioned, I’ve always loved probÂlem-solvÂing, but realÂly loved the chalÂlenges that small busiÂnessÂes were tackÂling. After that, I came back to school to finÂish up my MBA. That was the moment where I knew I wantÂed to work for a small busiÂness or a startÂup, whether it was my own or whether it was some othÂer one existÂing. I wantÂed to help solve these excitÂing problems.
As I menÂtioned earÂliÂer, the reaÂson that TraveÂfy came about was a perÂsonÂal frusÂtraÂtion, which is where a lot of ideas come from. The bachÂeÂlor parÂty was a pain in the butt to plan, and realÂized that there had to be a betÂter soluÂtion. So that’s sort of where it came from. It’s excitÂing. You realÂly fall into things. But once you have that excitÂing pasÂsion, you just run with it.
Roy: Did you feel you startÂed this busiÂness based on your own expeÂriÂence or more based on marÂket research that deterÂmined there was a busiÂness opporÂtuÂniÂty here?
David: I think both. They have to go hand-in-hand, because first off, I think you need to have a pasÂsion for the probÂlem, but you need to prove that it exists beyond you. That’s realÂly how it startÂed. It startÂed with the notion that there’s got to be someÂthing betÂter, and then that transÂlatÂed into marÂket research, cusÂtomer disÂcovÂery, surÂveys, underÂstandÂing are there comÂpetiÂtors? Is this feaÂsiÂble? Do peoÂple want it? Then from there, that turned into, all right, let’s go for it.
Roy: With your expeÂriÂence, you obviÂousÂly have some pheÂnomÂeÂnal expeÂriÂence at McKÂinÂsey, ColumÂbia BusiÂness School, the ObaÂma AdminÂisÂtraÂtion, out of all those difÂferÂent expeÂriÂences, which one do you think gave you the greatÂest levÂel of knowlÂedge or experÂtise to start this busiÂness? Which was the most influÂenÂtial – not influÂenÂtial, but just proÂvidÂed what you felt was the strongest expeÂriÂence to start this business?
David: I would have to say withÂout a doubt it was my time at the Small BusiÂness AdminÂisÂtraÂtion. That realÂly goes to my fanÂtasÂtic boss and menÂtor, who is the curÂrent adminÂisÂtraÂtor, Karen Mills, who not only gave me the abilÂiÂty to work with small busiÂnessÂes and learn about their needs, but also realÂly empowÂered me in terms of the abilÂiÂty to take ownÂerÂship of projects and manÂageÂment, which not only gave me the knowlÂedge skill set, but the abilÂiÂty to manÂage a process and team, which has been vital in terms of runÂning a comÂpaÂny and a startÂup. So from both conÂtent and develÂopÂment standÂpoints, I’d say I owe more than anyÂthing to the SBA time.
Roy: That’s amazÂing when you think about McKÂinÂsey teachÂes peoÂple how to anaÂlyze a busiÂness, just a pheÂnomÂeÂnal comÂpaÂny. ColumÂbia BusiÂness School, one of the best busiÂness schools, and you felt your expeÂriÂence with the govÂernÂment was the best one.
David: AbsoluteÂly. You nevÂer know where expeÂriÂences and knowlÂedge are going to come from. Life is an excitÂing and interÂestÂing ride.
Roy: It is pretÂty crazy. That’s why it’s interÂestÂing to hear where peoÂple get their greatÂest founÂdaÂtion to do someÂthing. Many times, it is a surÂprise. It doesÂn’t mean that any of the othÂer ones were bad, just difÂferÂent eleÂments and difÂferÂent opporÂtuÂniÂties and difÂferÂent enviÂronÂments can realÂly be influential.
Is there anyÂthing you wantÂed to menÂtion that I did not ask you about that you think is sigÂnifÂiÂcant or you want to just bring up?
David: I think you’ve covÂered a lot of the great quesÂtions. The one thing I would say to anyÂone lisÂtenÂing is we love feedÂback and we thrive on feedÂback. As we covÂered throughÂout all of this, we’re still in the process of buildÂing up some great new prodÂuct feaÂtures, thinkÂing about the marÂket. NevÂer hesÂiÂtate to send us an email. Our conÂtact inforÂmaÂtion is up on the webÂsite, and we realÂly and truÂly read every piece of email and we realÂly and truÂly take it to heart. I’d like to think of this conÂverÂsaÂtion we’re havÂing, Roy, as just the beginÂning. I’d love to have future conÂverÂsaÂtions with anyÂone and everyone.
Roy: How would they reach you? Just by going to Travefy.com?
David: Yes. Go to Travefy.com. At the botÂtom, we have on our site map a conÂtact us, which you can click. That’ll take you to email where you can reach us at contact@travefy.com.
Roy: David, you’ve been fanÂtasÂtic. I realÂly appreÂciÂate you takÂing the time and sharÂing all this valuÂable inforÂmaÂtion about TraveÂfy and givÂing peoÂple a good perÂspecÂtive. I wish you guys only the best.
David: Well, thank you so much. I appreÂciÂate the time. Have a great holÂiÂday weekend.