Now here’s a neat idea for the innoÂvaÂtion-hunÂgry e‑commerce manÂagÂer: develÂop a platÂform that aims to be the AmaÂzon for local serÂvices and open appointments.
That’s how RedÂbeaÂcon co-founder founder, Ethan AnderÂson, describes his new startÂup MyTime, which has just secured seed fundÂing of $3 milÂlion led by GRP PartÂners along with numerÂous othÂer investors.
WipÂing the conÂverÂsion time-lag
RedÂbeaÂcon was acquired by Home Depot in 2012 and allowed conÂsumers to search, locate and book local home serÂvices providers like houseÂcleanÂers, plumbers or roofers. But there was a probÂlem, AnderÂson now thinks: in the time lag between a conÂsumer request and the bids returned by merÂchants, some potenÂtial buyÂers fell off the radar.
MyTime overÂcomes this probÂlem of losÂing cusÂtomers durÂing their stay in the conÂverÂsion funÂnel. CusÂtomers pay online with their credÂit card as they make their bookÂing. The platÂform allows users to seek out appointÂments accordÂing to the type of serÂvice needÂed (masÂsage, for examÂple), the catÂeÂgoÂry (in this case, health and beauÂty), the date and the locaÂtion of the serÂvice provider. All merÂchants feaÂtured on MyTime come with five (or four) star ratÂings on CityÂSearch and/or Yelp, and their proÂfiles will include serÂvice descripÂtions and conÂtact inforÂmaÂtion. As soon as a merÂchant has been choÂsen, users can book an appointÂment (dependÂing on availÂabilÂiÂty) and pay immediately.
As the appointÂment nears, MyTime sends out an autoÂmatÂic reminder and conÂsumers are guarÂanÂteed a full refund if they’re unhapÂpy with either the merÂchant or the service.
DynamÂic pricing
For merÂchants, MyTime offers a dynamÂic pricÂing modÂel which varies the price accordÂing to trafÂfic denÂsiÂty for those who opt in for it: all they have to do is set a price range and MyTime does the rest, sensÂing low trafÂfic points like the midÂdle of the day or week and setÂting the right price for appointÂments dynamically.
The free modÂel creÂates a proÂfile for a merchant’s busiÂness in the MyTime site, but doesn’t offer proÂmoÂtion, either on-site or via FaceÂbook marÂketÂing, Google AdWords, etc. The payÂing modÂel pushÂes ads for the merÂchant on Google and social netÂworks and includes the dynamÂic pricÂing option as well as proÂmotÂing speÂcifÂic appointÂment times.
E‑commerce anaÂlysts may conÂcur with AnderÂson that the local serÂvices marÂket proÂvides plenÂty of unexÂplored opporÂtuÂniÂties for e‑commerce. A mobile site and app is in the pipeline.