New York’s Rock­et Fuel is seek­ing a Senior Account Man­ag­er of Client Ser­vices eager to work in a start-up envi­ron­ment that will be rapid­ly chang­ing. A big data enthu­si­ast who’s eager to uti­lize our AI data to ensure opti­mal cam­paigns for their clients.

Sol­id client fac­ing expe­ri­ence. A peo­ple per­son — Com­fort­able with col­lab­o­ra­tion and can build inter­nal rela­tion­ships with cross func­tion­al teams (sales/analytics/Ad Operations).

This role is respon­si­ble for the hands on man­age­ment of adver­tis­er cam­paigns, in part­ner­ship with Sales, to ensure best in mar­ket cus­tomer ser­vice, over­all cam­paign suc­cess, and high lev­els of cus­tomer hap­pi­ness. This per­son will work close­ly with oth­er Rock­et Fuel orga­ni­za­tions, includ­ing: Pro­fes­sion­al Ser­vices, Sales, Ad Oper­a­tions and Ana­lyt­ics, to pro­vide day-to-day cam­paign man­age­ment. They will also be respon­si­ble for developing/maintaining long last­ing cus­tomer relationships.

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So who is the ide­al Senior Account Manager?

They want team effort with the Asso­ciate Account Man­ag­er, and Ad Oper­a­tions, on day-to-day oper­a­tional process­es includ­ing cam­paign set-up, receipt of cre­ative or tags, traf­fick­ing, opti­miza­tion, trou­ble-shoot­ing and QA. Man­age cus­tomer activ­i­ty with CRM tools for max­i­mum effi­cien­cy and vis­i­bil­i­ty, with care­ful­ly exe­cut­ed fol­low-up to clo­sure on open issues.

You’ll have to work close­ly with Ana­lyt­ics to deter­mine root caus­es for cus­tomer suc­cess or fail­ure, and dri­ve require­ments for prod­uct or process enhance­ment and devel­op­ment as need­ed. Pre­pare cam­paign insights report­ing, includ­ing analy­sis and research lever­ag­ing Rock­et Fuel and/or 3rd par­ty per­for­mance and deliv­ery data.

Part­ner with inter­nal cross func­tion­al part­ners to under­stand cus­tomer goals and key per­for­mance met­rics, and then uti­lize all Rock­et Fuel’s resources and ana­lyt­i­cal tools to ensure we far exceed those goals through­out the cam­paign. Lever­age tech­ni­cal tools and quan­ti­ta­tive data to man­age cam­paigns to suc­cess, high cus­tomer sat­is­fac­tion and renew­al. Adhere to estab­lished process­es and work flows, as it relates to cam­paign set-up and pix­el place­ment strat­e­gy, cre­ative exe­cu­tion (includ­ing dynam­ic cre­ative), pro­vide input on new process­es and work flows as needed.

The right per­son going to need a strong dig­i­tal back­ground (3–6 years epe­ri­ence). Supe­ri­or time man­age­ment and mul­ti-task­ing skills. Demon­strat­ed abil­i­ty to lead, grow cam­paigns and man­age projects. Back of hand famil­iar­i­ty with com­mer­cial ad serv­ing plat­forms such as Dou­bleclick DART. Atlas, etc.

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Here’s what Rock­et Fuel has to say about the ser­vice they offer:

From siz­zling start­up to front-page IPO to pre-emi­nent ad-tech play­er, Rock­et Fuel has relied on its grow­ing team of bold, inno­v­a­tive, and lov­able nerds every step of the way. Join us as we con­tin­ue to reach new fron­tiers and fuel incred­i­ble suc­cess for our customers.