It would be a someÂwhat curÂmudÂgeonÂly prodÂuct manÂagÂer who’d fail to recÂogÂnize that risÂing from tech startÂup to world’s largest enterÂprise social relaÂtionÂship platÂform in less than five years is a pretÂty specÂtacÂuÂlar feat. And it’s one that New York-based cloud tech provider SprinÂklr has just pulled off, thanks to its recent acquiÂsiÂtion of social marÂketÂing optiÂmizaÂtion softÂware speÂcialÂist, Dachis Group.
CutÂting edge techÂnolÂoÂgy
For prodÂuct manÂagers who remain a litÂtle fuzzy about what, exactÂly, SprinÂklr offers, it helps busiÂnessÂes gauge online perÂcepÂtion of their brand and optiÂmize their online cusÂtomer relaÂtionÂships with an enterÂprise SaaS platÂform that fosÂters social engageÂment across all the major social networks.
With Dachis Group, the techÂnoÂlogÂiÂcal scope has been sigÂnifÂiÂcantÂly expandÂed, and now includes big data social anaÂlytÂics, a real-time marÂketÂing agency, and social media conÂsultÂing softÂware described as “the most powÂerÂful techÂnolÂoÂgy on the marÂket” by ForÂrester Research.
The comÂbined platÂform is used by over half of the ForÂtune 500 comÂpaÂnies, includÂing DisÂcovÂer FinanÂcial SerÂvices, DisÂney, Kodak, NestlĂ©, EstĂ©e LaudÂer, IHG, Hewlett Packard, TarÂget and Nokia.
But in lookÂing at the acquiÂsiÂtion, the enquirÂing prodÂuct manÂagÂer will be askÂing why now? The answer: increasÂing comÂpeÂtiÂtion between marÂketÂing tech comÂpaÂnies. ComÂmentÂing on the develÂopÂment, Greg Finn, conÂtributÂing ediÂtor to MarÂketÂing Land, said:
“It’s kind of an interÂestÂing space right now, with a lot of acquiÂsiÂtions, like SalesÂforce’s of BudÂdy Media. They’re realÂly tryÂing to push the full serÂvice marÂketÂing tools suite. It’s kind of like an arms race. It’s not only who can driÂve the tools but who can have the stratÂeÂgy behind them.”
The full package
SprinÂklr founder and CEO Ragy Thomas said that his company’s enterÂprise clients had been conÂsisÂtentÂly seekÂing a thorÂoughÂgoÂing, end-to-end social relaÂtionÂship platÂform. He added:
“The addiÂtion of Dachis Group brand anaÂlytÂics, conÂtent optiÂmizaÂtion, and employÂee advoÂcaÂcy capaÂbilÂiÂties give us the best end-to-end social infraÂstrucÂture for enterÂprise brands and accelÂerÂates our prodÂuct road map by 12 months.”
Dachis Group techÂnolÂoÂgy will be fulÂly inteÂgratÂed with Sprinklr’s withÂin the next three months, and its founder and CEO Jeff Dachis described the mergÂer as the fulÂfillÂment of his vision for the comÂpaÂny and “the best soluÂtion on the marÂket for the ForÂtune 500 comÂpaÂnies we both serve.”